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Coles Online vs Woolworths Online

by Ali's Wonderland (follow)
Do something today that your future self will thank you for...
Organisation (69)      Food (22)      Shopping (2)     
As the self proclaimed 'Queen of Efficiency', the process of shopping has always bugged me. Pick and pack the items into your trolley, unpack them onto the conveyor belt, pack them into the bags (if shopping at Aldi), pack them into the car, unpack them once you get home and finally pack them into your pantry and fridge. Not to mention also wrangling a three and a half year old and 6 month old throughout the ordeal ... phew - makes me exhausted just thinking about it.

So needless to say, I was a little excited when I recently discovered the joys of doing my weekly grocery shop online. After a few successful orders with Coles, I decided to do a comparison between Coles and Woolworths to see if there was much, if any difference in price or process.

During this experiment, I ordered the same products, selecting the home brand option where available, and Coles came in at approximately $15 cheaper than Woolworths based on products only. This obviously may vary from week to week, depending on the specials available at each store.



Online Shopping Comparison
Have you considered doing your grocery shopping online? Image source: freedigitalphotos.net


One thing to remember is that some prices online are marginally more expensive that what you will find in store. This is how they cover the costs of offering this service. However, I find that by shopping online, there is no temptation for impulse buys and you can ensure you order everything you need and don't buy excess of anything because you can see exactly what you have - rather than relying on your memory.

I have reviewed seven key features to help you compare and choose the best online shopping option for you.

1. Delivery Fees

Coles

Coles calculate their delivery fees on the time of day that you want your shopping delivered. Their prices vary from $8-$13, depending on the time of day you select.
If you place an order of over $100 for delivery on a Wednesday - they will deliver it for free.
If you have a Coles MasterCard and your order is over $100, they will deliver it for free, any day.
To get you started, Coles will delivery your first order for free.

Woolworths

Woolworths calculate their delivery fees based on the value of the order as follows:

up to $99.00 - delivery fee is $13.00
$100.00-$149.99 - delivery fee is $11.00
$150.00-199.99 - delivery fee is $9.00
$200.00-249.99 - delivery fee is $5.00
$250.00-299.99 - delivery fee is $3.00
$300 or over - Free Delivery

To get you started, Woolworths will delivery your first 3 orders free of charge.

2. Delivery times

Coles

Delivery available 7 days a week
Deliveries available in 2 hour blocks as follows:
- Monday to Friday: 6am - 10pm
- Saturday: 7am 10pm
- Sunday: 8am 2pm

Woolworths

Delivery available 7 days a week
Deliveries available in 3 hour blocks as follows:
- Monday to Saturday: 6am - 10pm
- Sunday: 8am-3pm

3. Order cut-off times

Coles

The order cut-off time is the last opportunity you have to submit, change or cancel your home delivery order.
Order before midday for delivery between 6am-2pm the next day
Order before 1am for delivery between 2pm-10pm the next day.

Woolworths

Cut off time for orders are as follows:
Monday Saturday:
AM Deliveries 6pm the night before.
PM Deliveries 11pm the night before.

Sunday VIC, TAS, SA, WA, QLD, NT:
Saturday 3pm

Sunday NSW:
Saturday 5pm



Do I need to be home?
Can the order be left if I am not home during the delivery period? Image source: freedigitalphotos.net

4. Can the order be left if you are not home during the delivery period?

Coles

No, you must be home to collect the delivery. If you miss the delivery, a cancellation fee of $30 may be charged.

Woolworths

Woolworths recommend that you are home to receive the delivery. If you have left instructions to leave the goods - they will leave them and they become your responsibility. If you have not left instructions, they will try to call you and if they cannot get in contact, they will return the goods. In this case you may be charged re-delivery fees and for any perishable items.

5. Minimum order amount

Coles

There is a minimum order amount of $50, excluding delivery fees.

Woolworths

There is a minimum order amount of $30, excluding delivery fees.

6. What if the product/s I ordered are not available?

Both Coles and Woolworths give you the opportunity to accept or decline substituted products. If you select yes, they will be substituted as follows:

Coles

If a product you requested is not available, we will try to substitute with a similar product of equal or higher value, and only charge you at the price of the cheapest product.

Woolworths

If a product you requested is not available Woolworths, will try to substitute with a similar product of equal or higher value, but only charge you at the price of the originally requested product. Only as a last resort, will they substitute with a lower value product. In this case, they will charge you for the lower value product.

Payment Methods Image source: freedigitalphotos.net

7. Payment methods

Coles

Coles accept payment online via credit card. They accept MasterCard, Visa, Diners, American Express, Coles Group Card and Coles Group Source.

They also offer Mobile EFTPOS at time of delivery or collection, where you simply pay your delivery driver using your debit card or credit card through their mobile EFTPOS unit.

Woolworths

Woolworths accept payment by Credit or Debit Card.
They accept MasterCard, VISA, AMEX & Diners. As well as wish gift cards.

The order must be paid for online before it will be processed.

I hope you found this comparison helpful.

You can also visit their websites for more information (www.coles.com.au or www.woolworths.com.au).

Keep me up to date on how you go embarking on your online shopping adventures.

#Shopping
#Food
#Organisation
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